How do I order merchandise?
It's easy to order with us -- we make it simple, fast, and with no signup. Our fast, convenient ordering process takes only a couple of minutes to complete. Order from RedStickSales, 24 hours a day through RedStickSales.com, Automated Ordering, or a Customer Representative.
RedStickSales.com
Ordering takes just a few clicks of the mouse. Simply find the item you want, view its key features on the Product Detail page, and click the "Add to Shopping Cart" button. To add more items to your shopping cart just simply navigate to another product page and click the "Add to Shopping Cart" button. If you ever need to get back to the shopping cart page just click the "shoppingcart" button at the top of the page. Once you've completed your shopping, click the "Checkout" button.
Automated Ordering
Automated ordering is a fast and easy way to order. You can also check item availability and pricing on the item page or call 1-866-834-5155 and we will guide you through the step-by-step ordering process.
Accepted Payment Methods
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards
We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. After your payment is complete, your credit card number is deleted from our system.
PayPal
We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and privately, and with no fee. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Google Checkout
With Google Checkout™ you can quickly and easily buy from stores across the web and track all your orders and shipping in one place. Our fraud protection policy covers you against unauthorized purchases made through Google Checkout, and we don't share your purchase history or full credit card number with sellers. You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.
Sales Tax
Items sold or shipped to destinations in the state of Louisiana are subject to sales tax. Laws require that we charge sales tax on the full amount of the order.
Backordered Items
Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order.
How do I use my Shopping Cart?
It's so fast and easy! You can use one Shopping Cart to order multiple items at one time. When you see something you like, simply add that item to your Shopping Cart. Then, you can keep shopping and keep adding more items to the same Shopping Cart.
Note: Each subsequent item is added to the bottom of the Shopping Cart list. If your Shopping Cart remains idle for the next 60 minutes, the items in the Shopping Cart will be cleared and added to a Shopping List, where they will remain for 90 days. You can view items on your Shopping List by clicking on the Shopping Cart tab at the top of the homepage. (Inventory will not be secured until you add the item to your cart.)
When you go through Check-Out, you'll see the total purchase price for all the items in your Shopping Cart. Each individual purchase is also listed. When you click on "Submit Order", you will have ordered all the items in the Shopping Cart with just one easy click.
Note: During the Check-Out process, you may revise or cancel your order. No order will be placed until you click the "Place Order" button.
How can I check my order status?
Please be assured once you click the "Place Order" button the order is automatically processing for shipment.
Our estimated delivery dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "Availability" time listed on a product's detail page), and the shipping speed that you choose. The estimated delivery dates are displayed on the product page and sent via email after checkout. This is especially useful if your purchase is time sensitive. By calculating an estimated delivery date, you can easily determine what shipping speed will best ensure your package gets to the desired location on time.
We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen. For example, if you order an item that is listed as "usually leaves the warehouse in 1-2 business days" and select standard U.S. shipping (which typically takes 3-5 business days), you can determine that your order should arrive 4-7 business days after you place it.
To make it easier on you, we will email you the estimated delivery dates for each shipping speed during checkout. Please note that these are estimated delivery dates which may be affected by conditions outside of our control, including bad weather or shipping company delays.
Tracking numbers are sent once we receive them from the warehouse. Once we receive a tracking number from the warehouse the estimated time to send that email to you is 3 business days. For example, if you order an item that is listed as "usually leaves the warehouse in 1-2 business days" and select standard U.S. shipping (which typically takes 3-5 business days), you can determine that your tracking notification will not be sent until 7-10 business days after you place the order.
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